FURNIBAY ONLINE STORE AND DISTANCE PURCHASE–SALE TERMS

Updated version of 25 September 2026 • Effective from publication on www.furnibay.com

These Terms are published on the Furnibay website. They apply to consumers and, in the cases separately specified, to business buyers. Mandatory consumer rights cannot be restricted by these Terms.

1. SELLER AND CONTACT INFORMATION

1.1. The Seller is UAB "Furnibay", legal entity code 304540071, VAT payer code LT100010991110, registered office at P. Vileišio g. 29-67, LT-10203 Vilnius, Lithuania (hereinafter the Seller or Furnibay).

1.2. Furnibay showroom / goods collection point: Vikingų g. 5-9, Vilnius, Lithuania, unless otherwise stated in the information for a specific order.

1.3. General e-mail: info@furnibay.com. General telephone: +370 694 94449.

1.4. Claims regarding the quality of goods are submitted by e-mail to pretenzijos@furnibay.com. Information on warranty service is also provided by telephone +370 656 29004.

1.5. Website and electronic store: www.furnibay.com.

2. DEFINITIONS AND SCOPE

2.1. Terms means these purchase–sale conditions, applicable to contracts concluded on the Furnibay website, in the electronic store and through other distance communication channels, except where otherwise stated in a specific case.

2.2. Buyer means a natural or legal person acquiring Goods from the Seller.

2.3. Consumer means a natural person who concludes a contract with the Seller for purposes unrelated to their business, trade, craft or profession.

2.4. Business Buyer means a legal person, or a natural person purchasing Goods for business, professional or economic purposes.

2.5. Distance contract means a contract concluded without the simultaneous physical presence of the Seller and the Consumer, using exclusively means of distance communication before and at the time of conclusion, including the internet, e-mail or telephone.

2.6. Custom-made / individualised Goods means Goods that are not pre-manufactured and are made according to the Buyer's specific personal choices or instructions, or clearly adapted to their individual needs, for example where non-standard dimensions, configuration, fabric, finish, colour or other individual characteristics are selected for and applied in the manufacture of that particular order. The mere fact that Goods are ordered from a supplier, or are not held in the Seller's warehouse, does not in itself mean that they are custom-made.

2.7. Display / used Goods means specific Goods that have been exhibited, demonstrated or actually used, and of whose status the Buyer is informed before the contract is concluded.

2.8. New clearance / "open box" Goods means new Goods, or Goods of satisfactory quality, sold at a reduced price, which may lack original packaging, have damaged packaging, have been returned from a previous order or be warehouse stock, but which are not sold as used.

2.9. Where the Buyer is a Consumer, the mandatory consumer protection provisions of the law of the Republic of Lithuania apply in all cases. If a provision of these Terms conflicts with a mandatory rule of law, the rule of law applies and the remaining provisions of these Terms remain in force.

3. ACCEPTANCE AND AMENDMENT OF THE TERMS

3.1. Before submitting an electronic order, the Buyer has the opportunity to review the current version of the Terms and, where applicable, confirms it by ticking the relevant box.

3.2. Where an order carrying an obligation to pay is submitted electronically, the order button or equivalent function must clearly indicate that placing the order creates an obligation to pay, for example "Order with an obligation to pay", "Buy and pay" or another unambiguous wording.

3.3. Silence or inaction on the part of the Consumer is not regarded as consent to additional conditions or paid services where express consent is required by law.

3.4. The Seller may amend the Terms due to changes in legislation, business processes, services or technology. A new version applies only to contracts concluded after its publication. The version of the Terms applicable to a specific order is the version with which the Buyer was made familiar at the time the contract was concluded.

3.5. The Seller retains the data of the concluded contract and the order for the periods laid down by law and by its own document retention policy. At the Buyer's request, and to the extent permitted by law, the version of the Terms applied to their order may be provided.

4. INFORMATION ON GOODS, CHARACTERISTICS AND NATURAL VARIATION

4.1. The essential characteristics of the Goods, dimensions, materials, colours, configuration, functions and other information relevant to the specific Goods are provided on the product page, in the commercial offer, in the order confirmation or in the manufacturer's documentation.

4.2. Photographs and visualisations of Goods are intended to assist in assessing the Goods. Due to screen settings, lighting, photography conditions and the properties of natural materials, the actual shade, texture or pattern may differ slightly. This provision does not remove the Seller's obligation to deliver Goods conforming to the contract and to the Consumer's reasonable expectations.

4.3. Natural materials such as wood, stone, marble and leather may exhibit natural variation in shade, pattern, texture, grain, knots, porosity or other natural features. These are not regarded as a defect where they correspond to the nature of the material and the manufacturer's stated tolerances, and do not adversely affect the safety or functionality of the Goods.

4.4. Goods from the same collection ordered at different times may be produced from different production batches and may therefore show slight differences in shade, texture or other visual features.

4.5. Tolerances for the dimensions, seams, cushions or firmness of upholstered furniture are assessed against the description of the specific Goods, the manufacturer's specification and the nature of the materials used. The Seller does not apply a general tolerance that would negate a material deviation from the parameters of the specific order.

4.6. Before ordering, the Buyer must assess the dimensions of the Goods and the access route, including the size of doors, stairwells, lifts and other passages. In case of doubt, it is recommended to contact Furnibay before ordering.

4.7. Internal construction of beds. The slatted base of a bed, its supporting frame, the arrangement of the supports and the lifting mechanism are parts of the internal construction of the bed. Their construction may vary depending on the specific bed model, the selected size and configuration, including whether the bed is made with a bed box and/or a lifting mechanism. Depending on the manufacturer's technical solution, the slatted base may be made in one piece or consist of two, three or more parts.

4.8. The internal construction shown in photographs, visualisations or videos of beds may be presented using one of the sizes or configurations of the specific model and may not be identical to the internal construction of another selected size. Where the number of parts of the slatted base, the arrangement of the supports or any other specific internal construction solution is not expressly stated in the description of the Goods of the specific size, in the commercial offer or in the order confirmation, it is determined according to the technical construction applied by the manufacturer to that size and configuration. If a specific slatted base construction, the number of its parts or the arrangement of the supports is an essential selection criterion for the Buyer, it is recommended to inform the Seller before placing the order. This provision does not remove the Seller's obligation to deliver Goods conforming to the contract and to the Consumer's reasonable expectations.

5. PRICES, DISCOUNTS AND PAYMENT

5.1. Prices stated on the website are given in euros including VAT, unless clearly stated otherwise. The cost of delivery, carrying in, assembly, storage or other additional services is included in the price of the Goods only where this is clearly stated.

5.2. When announcing a price reduction, where the law requires the prior price to be indicated, the prior price is the lowest price applied by the Seller to those Goods during the 30 days preceding the reduction, except in the cases laid down by law.

5.3. Where a lower price applies to specific Goods because of their condition (for example damaged packaging, signs of display use or a specific cosmetic defect), clear information about the reason for that price is provided with the Goods, so far as it is known and relevant to the Buyer's decision.

5.4. Payment methods are presented on the website, during the ordering process or in the commercial offer. Payment of 100 per cent may apply, or an advance payment and balance payment individually agreed between the parties.

5.5. Where partial payment has been agreed, the remaining amount is paid before the Goods are handed over or delivered, unless otherwise agreed in writing in the specific commercial offer or contract.

5.6. If, due to an obvious technical error, an evidently incorrect price or information is displayed on the website, the Seller shall inform the Buyer without delay and offer either to continue the order on the correct terms or to cancel it. If the order is cancelled because of such an error, all amounts paid by the Buyer are refunded without delay.

5.7. Financing / leasing services may be provided by a third-party financial services provider. Such services are subject to the conditions of the specific financier, which are provided before the financing contract is concluded.

6. PLACING AN ORDER AND CONCLUSION OF THE CONTRACT

6.1. The Buyer may place an order on the website, by e-mail, by telephone or by another method offered by Furnibay. Whether a specific contract is regarded as a distance contract depends on the actual manner of its conclusion, and not on how the Goods are subsequently handed over.

6.2. In the electronic store, the Buyer selects the Goods and their parameters, the delivery / collection and payment method, provides the necessary data, reviews the pre-contractual information and the Terms, and submits the order.

6.3. The purchase–sale contract is deemed concluded when the Seller confirms the order to the e-mail address indicated by the Buyer or by another durable medium, unless a different moment of conclusion is clearly indicated in the specific ordering process.

6.4. The order confirmation contains, or has attached to it, the information required by law to be provided to the consumer on a durable medium, to the extent that it was not previously provided on a durable medium.

6.5. If the ordered Goods objectively cannot be supplied (for example the manufacturer has discontinued them, a stock error has come to light, or supply has become impossible), the Seller shall inform the Buyer and offer an equivalent alternative only with the Buyer's consent. If the Buyer does not choose an alternative, the amounts paid for the Goods that cannot be supplied are refunded without delay.

6.6. If an order is placed by telephone or e-mail and all stages of the conclusion of the contract take place at a distance, the consumer rights applicable to distance contracts apply, including the right of withdrawal where no statutory exception applies.

7. ONLINE RESERVATION AND PURCHASE IN THE SHOWROOM

7.1. Where a "Reserve", "Reservation" or equivalent function is clearly indicated for specific Goods, and no purchase–sale contract is concluded and no payment obligation is assumed at the time of reservation, that action constitutes a reservation of the Goods only.

7.2. Having reserved the Goods, the Buyer comes to the Furnibay showroom, inspects the specific Goods, familiarises themselves with their condition and makes the final decision to conclude the purchase–sale contract only in the showroom. Such a contract is not regarded as a distance contract merely because the Goods were reserved online beforehand.

7.3. If the Goods are not merely reserved online but a binding purchase–sale contract is concluded at a distance, or payment is made under a distance contract already concluded, the fact that the Goods are subsequently collected at the Furnibay showroom does not remove the distance contract rights applicable to the Consumer.

8. CUSTOM-MADE GOODS

8.1. For custom-made Goods, the parameters selected by the Buyer, the production / delivery period and the payment conditions are specified before the order is confirmed.

8.2. The Buyer must carefully check the dimensions, side (left / right), fabric, colour, configuration, functions and other parameters stated in the order confirmation. If an error is noticed, the Buyer must inform the Seller as soon as possible.

8.3. The Consumer's 14-day right of withdrawal from a distance contract does not apply to Goods which are not pre-manufactured and are made according to the Consumer's special instructions, having regard to their personal choice or instruction, or clearly adapted to their personal needs, where the conditions laid down by law are met.

8.4. The mere fact that standard Goods are ordered from a manufacturer or supplier after the Buyer's order does not in itself create the exception set out in clause 8.3.

8.5. If the Buyer requests a change to a custom order that has already commenced, the Seller assesses whether the change is technically possible and what effect it will have on the price and the deadline. The change is made only where clearly agreed by both parties.

9. PRODUCTION AND DELIVERY PERIODS

9.1. The specific production and/or delivery period, or a range for it, is stated on the product page, in the order confirmation or in the commercial offer. The parties may agree a delivery period longer than 30 days, in particular where the Goods are made to order or delivered from a foreign manufacturer.

9.2. If no specific delivery period has been agreed, the Goods are delivered to the Consumer no later than within the period laid down by law.

9.3. If an objective delay arises in the production or logistics chain, the Seller shall inform the Buyer and provide updated information. Such information does not in itself remove the Consumer's rights where the agreed delivery period is missed.

9.4. If the Goods are not delivered within the agreed period, the Consumer may require delivery within an additional reasonable period. If the Goods are not delivered within that additional period either, the Consumer has the right to terminate the contract. No additional period is required if the Seller has refused to deliver the Goods, or if it was clearly agreed in advance that delivery by a specific date is essential to the Consumer.

9.5. If the Buyer needs to receive the Goods on a specific date (for example because of a move, an event or construction work), the Seller must be informed of this before the contract is concluded and the Seller's express confirmation obtained that the specific date is agreed as essential.

10. DELIVERY, COLLECTION AND ADDITIONAL LOGISTICS SERVICES

10.1. Delivery methods and prices are presented during the ordering process, on the product page or in the commercial offer.

10.2. Standard "to the address" delivery, where a carrying-in service has not been expressly ordered, means delivery of the Goods to the nearest safe location that a goods vehicle can lawfully and safely reach. The Buyer or their representative must arrange for unloading and carrying in, unless otherwise specified in the specific order.

10.3. Carrying-in, assembly, unpacking and other additional services are provided only where they have been expressly ordered and agreed. Their price and scope are stated before the service is ordered.

10.4. If the ordered Goods are dispatched from different manufacturers or warehouses, they may be delivered separately, unless the parties agree in writing on a combined delivery.

10.5. The Buyer must provide accurate delivery details and ensure that delivery of the Goods is possible. If delivery does not take place because of incorrect data provided by the Buyer, unavailability, or a failure to be ready to accept the Goods at the agreed time, the actual or clearly pre-notified costs of repeat delivery may be borne by the Buyer.

10.6. Where the carrier offers one free change of the delivery date, the Buyer may use it in accordance with the carrier's procedure. Other changes may be chargeable, provided the Buyer is informed before ordering the additional service.

10.7. Goods may be collected at the Furnibay showroom / agreed collection point once the Buyer receives notice that they are ready for collection.

10.8. Where a balance payment applies to an order, the Seller may hand over the Goods only upon receipt of the full amount payable under the contract.

11. STORAGE OF GOODS AND DELAYED ACCEPTANCE

11.1. Once the Seller has informed the Buyer that the Goods are ready for delivery or collection, the Buyer must make the balance payment and arrange acceptance of the Goods within the period stated in the order or in the Seller's notice.

11.2. Where a specific free storage date or period has been agreed in advance, no additional storage charge applies until the end of that period.

11.3. If, for reasons attributable to the Buyer (for example unfinished renovation, absence, unprepared premises or another personal reason), the Buyer requests storage of the Goods for longer than agreed, a storage charge of EUR 2 per calendar day may apply, provided the Buyer was clearly informed of this charge and agreed to it before the contract was concluded or when separately ordering the storage service.

11.4. No storage charge applies for any period during which the Goods cannot be handed over for reasons attributable to the Seller.

12. ACCEPTANCE OF GOODS, VISIBLE DAMAGE AND PASSING OF RISK

12.1. The risk of accidental loss of or damage to the Goods passes to the Consumer when the Consumer, or a third party indicated by them other than the carrier, physically takes possession of the Goods. If the Consumer chooses a carrier not offered by the Seller, the risk passes on handing the Goods to that carrier, to the extent provided by law.

12.2. On accepting the Goods, it is recommended to check the condition of the packaging, the quantity, model and configuration of the Goods, and any obvious mechanical damage.

12.3. If damaged packaging or clearly visible transport damage is noticed, it is recommended to record this in the carrier's documents / electronic terminal, take photographs and inform the Seller as soon as possible. Such a record helps to establish the origin of the damage.

12.4. Acceptance of the Goods without remarks does not in itself remove the Consumer's right to raise claims regarding hidden or subsequently discovered quality defects.

13. CONSUMER'S RIGHT TO WITHDRAW FROM A DISTANCE CONTRACT

13.1. The Consumer has the right to withdraw from a distance purchase–sale contract within 14 calendar days without giving a reason, except in the cases laid down by law.

13.2. In the case of a purchase of Goods, the 14-day period is calculated from the day on which the Consumer, or a person indicated by them other than the carrier, receives the Goods. Where the Goods of one order are delivered separately or in parts, the period is calculated from receipt of the last item, lot or part, where the law so provides.

13.3. The Consumer notifies withdrawal from the contract by e-mail to info@furnibay.com, by making an unequivocal statement of their decision to withdraw from the contract or by completing the model withdrawal form set out in Annex 1 to these Terms. The notice may also be given in any other clear manner allowing the Consumer and their intention to withdraw to be established. It is sufficient for the Consumer to send the notice before the expiry of the 14-day period.

13.4. Having received a withdrawal submitted electronically, the Seller shall confirm receipt without delay by replying to the Consumer by e-mail. Such confirmation given by e-mail is regarded as provided on a durable medium.

13.5. The Consumer must send or hand over the Goods to the Seller no later than 14 days from the day of the notice of withdrawal, unless the Seller agrees to collect the Goods itself.

13.6. The direct costs of returning Goods of satisfactory quality are borne by the Consumer, provided they were informed of this before the contract was concluded. The method and cost of returning large-format Goods may be agreed individually; the Seller may offer a transport service at a price stated in advance.

13.7. The Seller shall, no later than 14 days from receipt of the notice of withdrawal, refund to the Consumer all amounts paid by them under the contract, including the cost of standard delivery if it was paid. If the Consumer chose a delivery method more expensive than the standard method offered by the Seller, the additional price difference is not refunded.

13.8. The Seller may withhold the refund until it receives the Goods, or until the Consumer supplies evidence that the Goods have been sent, whichever occurs first, except where the Seller itself collects the Goods.

13.9. The refund is made using the same means of payment the Consumer used, unless the Consumer expressly agrees to another means and incurs no additional costs as a result.

13.10. The Consumer has the right to examine and test the Goods as they could in a physical shop. If the handling of the Goods went beyond what is necessary to establish their nature, characteristics and functioning, the Consumer is liable for the actual diminished value of the Goods resulting from such handling.

13.11. The absence of the original packaging does not in itself remove the right to withdraw from a distance contract. However, the Consumer must pack the returned Goods properly and safely. If, due to improper packing or excessive use, the Goods are damaged or their value is diminished, that diminution may be assessed in accordance with the procedure laid down by law.

13.12. Furnibay does not apply a fixed administrative fee merely for the Consumer's lawful exercise of the 14-day right of withdrawal.

13.13. Exceptions to the right of withdrawal

13.13.1. The Consumer's right to withdraw from a distance contract does not apply in the cases laid down by law, including contracts for Goods made to the Consumer's special instructions, not pre-manufactured and made according to their personal choice or instruction, or Goods clearly adapted to their personal needs.

13.13.2. Other statutory exceptions apply only to the extent that the specific Goods or contract genuinely meet the conditions of the relevant exception.

13.13.3. The mere fact that Goods are sold at a discount, in a sale, without original packaging, with damaged packaging, or are display Goods, is not in itself a ground for removing the 14-day right, where the contract was concluded at a distance and no other statutory exception applies.

14. RETURN OF GOODS OF SATISFACTORY QUALITY PURCHASED IN THE PHYSICAL SHOWROOM

14.1. This section applies to contracts concluded definitively in the Furnibay physical showroom, and not to distance contracts.

14.2. Furniture of satisfactory quality and other Goods included in the list of non-returnable goods of satisfactory quality under the Retail Trade Rules may be exchanged or returned in a physical shop only with the Seller's consent, except in the cases laid down by law.

14.3. This restriction does not apply to the Buyer's rights in respect of Goods of unsatisfactory quality.

15. DISPLAY, USED AND CLEARANCE GOODS

15.1. New clearance / "open box" Goods

15.1.1. New Goods do not become used merely because they are sold at a discount, lack original packaging, have damaged packaging, are warehouse stock or were returned in satisfactory quality by a previous buyer.

15.1.2. The statutory guarantee applies to such new Goods. If they are acquired at a distance, the 14-day right of withdrawal applies unless a statutory exception exists.

15.1.3. An additional Furnibay commercial guarantee may be withheld for such Goods only where this is clearly stated before the contract is concluded and it does not restrict the Consumer's statutory rights.

15.2. Display / used Goods

15.2.1. Before display / used Goods are sold, the Buyer is clearly informed of their status and, so far as known, of any significant signs of use or specific defects.

15.2.2. Where a Consumer purchases used Goods, the Seller and the Consumer may expressly and separately agree a period of the Seller's liability shorter than two years, but it may not be shorter than one year from the day the Goods are handed over.

15.2.3. If no shorter period has been expressly agreed, a "display" or "clearance" label or a general provision of the Terms does not in itself shorten the statutory period of the Seller's liability.

15.2.4. The additional Furnibay commercial guarantee may not apply to display / used Goods where this is clearly stated before purchase. The Consumer's statutory rights in respect of undisclosed non-conformities remain.

15.3. Specifically disclosed defects

15.3.1. Where specific Goods have a known scratch, stain, colour change, fabric wear, cosmetic damage or other non-conformity, it is described as specifically as possible before the contract is concluded.

15.3.2. Where required by law, the Consumer's consent to a specific deviation / defect must be express and separate. A claim concerning the same defect that was clearly disclosed and accepted in advance is assessed having regard to that agreement; this does not remove rights in respect of other, undisclosed defects.

15.4. Document for display / used Goods

15.4.1. When purchasing display / used Goods at the Furnibay showroom, a separate document recording the condition of the Goods and the Buyer's confirmation may be completed, stating the specific Goods, their status, condition, known defects and, where applicable, the express agreement on a one-year period of the Seller's liability.

15.4.2. Where display Goods are purchased in full online, a document completed on collection at the showroom serves to record the condition and cannot remove the Consumer's rights that have already arisen under the distance contract.

16. STATUTORY GUARANTEE AND FURNIBAY COMMERCIAL GUARANTEE

16.1. Statutory guarantee

16.1.1. The Seller is liable to the Consumer for a lack of conformity of the Goods with the quality requirements which existed at the time of delivery of the Goods and became apparent no later than two years from delivery, except in the cases laid down by law.

16.1.2. If a defect in the Goods becomes apparent within one year of their delivery, it is presumed to have existed at the time of delivery, unless the Seller proves otherwise or this is incompatible with the nature of the Goods or of the defect.

16.1.3. A shorter period, but not shorter than one year, may apply to used Goods only where there is an express agreement between the Seller and the Consumer.

16.2. Amendments on the right to repair, effective 31 July 2026

16.2.1. For Goods purchased from 31 July 2026, where the Consumer chooses to have the Goods repaired during the statutory guarantee period in order to bring them into conformity, the period of the Seller's liability laid down in the Civil Code is extended once by one year.

16.2.2. Before giving effect to the Consumer's claim regarding Goods of unsatisfactory quality, the Seller shall inform the Consumer of their right to choose repair or replacement and of the possible statutory extension of the Seller's liability period where repair is chosen.

16.2.3. The special obligation of manufacturers to repair certain Goods after the end of the Seller's liability period applies only to those categories of Goods and to the extent laid down in the applicable legislation.

16.3. Furnibay commercial guarantee

16.3.1. A commercial guarantee is an additional undertaking of the Seller or the manufacturer and does not affect the Consumer's statutory rights.

16.3.2. Where a Furnibay commercial guarantee is provided for specific new Goods, its duration and conditions are set out in a separate commercial guarantee document. For standard Furnibay furniture, where the guarantee document does not state otherwise, a 24-month commercial guarantee may be provided for the furniture frame, upholstered parts, mechanisms and their components.

16.3.3. The commercial guarantee document is provided to the Consumer on a durable medium no later than at the time of delivery of the Goods. If the advertising of the commercial guarantee is more favourable to the Consumer than the guarantee document, the conditions more favourable to the Consumer apply, to the extent provided by law.

16.3.4. Where it is clearly stated for specific clearance, display or used Goods that no additional Furnibay commercial guarantee is provided, this does not remove or restrict the Consumer's statutory guarantee.

17. WHAT IS NOT REGARDED AS THE SELLER'S LIABILITY FOR NON-CONFORMITY

17.1. The Seller is not liable for specific damage where it is objectively established that it arose after the Goods were handed over, for reasons attributable to the Buyer or third parties, and not because of a non-conformity existing at the time of handover, including damage arising from:

• use of the Goods otherwise than for their intended purpose or failure to follow the manufacturer's / Furnibay's use and care instructions;

• improper assembly, installation, alteration of the structure, additional drilling or repair, where such action caused or worsened the specific defect;

• mechanical impacts, scratches, cuts, damage caused by animals or other external factors;

• the effect of water, other liquids, excessive humidity, heat, direct sunlight, or unsuitable chemical or abrasive agents, where such effect caused the specific damage;

• improper transport or storage after the Goods were handed over to the Buyer.

17.2. The mere fact that the Goods were installed, maintained or repaired by a third party does not in itself remove the Consumer's rights. It is assessed whether the specific defect relied upon arose or was worsened precisely because of such actions.

17.3. Normal wear and tear and natural changes in materials are not regarded as a manufacturing defect where they correspond to the nature of the Goods, the duration and intensity of use and the manufacturer's tolerances, and do not render the Goods unsafe or unfit for their ordinary purpose.

18. SUBMITTING CLAIMS REGARDING THE QUALITY OF GOODS

18.1. Regarding the quality of the Goods, please contact us in writing by e-mail at pretenzijos@furnibay.com.

18.2. So that a claim can be assessed as quickly as possible, please provide: the Buyer's name / company name, contact details, the order or other purchase document details, the name of the Goods, a detailed description of the defect, information on when it was noticed, general photographs of the Goods and of the defect and, where the defect appears when moving or using a mechanism, a video recording.

18.3. A purchase may be confirmed not only by a cash receipt or invoice but also by another objective document or data allowing the specific purchase to be identified, for example a bank transaction statement or an electronic order confirmation.

18.4. If the information provided is insufficient to identify the Goods, the purchase or the defect, the Seller may ask for it to be supplemented. The mere fact that part of the information is missing is not in itself an automatic ground for rejecting the Consumer's claim.

18.5. A written request from a Consumer is examined free of charge and a detailed reasoned written reply is provided no later than within 14 calendar days from the day the request is received. Technical repair, production of a part or implementation of a replacement may take longer, but must be carried out within a reasonable period and without significant inconvenience to the Consumer.

18.6. The Buyer must provide reasonable conditions for the Seller to assess the Goods: supply visual material, allow the Goods to be inspected at their location, or arrange for them to be handed over for technical assessment.

18.7. The transport of large and heavy Goods of unsatisfactory quality for quality assessment, repair, replacement or return is arranged in accordance with the applicable legislation and the specific circumstances. Where the law provides for the Seller's obligation to cover such costs, they are not charged to the Consumer.

18.8. Pending technical assessment, it is recommended not to dismantle, repair, drill or otherwise alter the disputed part of the Goods, unless such action is necessary for safety reasons, as this may make it more difficult to establish the original cause of the defect.

19. CONSUMER RIGHTS WHERE GOODS ARE OF UNSATISFACTORY QUALITY

19.1. Where it is established that the Goods do not conform to the quality requirements and the Seller is liable for the defect, the Consumer first has the right to choose to require the Goods to be repaired or replaced, except where the chosen remedy is impossible to perform or would, compared with the other remedy, impose disproportionate costs on the Seller, having regard to all the circumstances.

19.2. Repair or replacement is carried out free of charge, within a reasonable period and without significant inconvenience to the Consumer. Free removal of the defect includes the necessary transport, labour and materials costs.

19.3. Where, before the defect became apparent, the Goods were properly installed or fitted and, because of their nature, dismantling and re-installation are necessary for replacement or repair, the extent of the Seller's obligations is determined in accordance with the applicable provisions of the Civil Code.

19.4. The Consumer may require a proportionate price reduction or terminate the purchase–sale contract where the conditions laid down by law are met, including where the Goods were not properly repaired or replaced, the defect recurred, the defect is material, or it is clear from the circumstances that the Seller will not ensure conformity within a reasonable period.

19.5. The Consumer is not entitled to terminate the contract if the defect is minor. The burden of proving that the defect is minor rests with the Seller.

19.6. Where the contract is terminated because the Goods are of unsatisfactory quality, the Goods are returned at the Seller's expense and the price paid is refunded in the manner and within the periods laid down by law.

20. CARE, USE AND ASSEMBLY OF FURNITURE

20.1. The Buyer must use the Goods for their intended purpose and follow the manufacturer's and Furnibay's operating, care and assembly instructions supplied with the Goods.

20.2. Furnibay may provide a separate "Furniture operation and care" document. It is intended for the proper use of the Goods and the prevention of possible damage from external effects.

20.3. Failure to follow care or assembly instructions is relevant to the guarantee assessment only to the extent that a causal link can be established between the specific failure and the defect relied upon.

20.4. Where improper installation was carried out by the Seller or a contractor engaged by it, or the defect arose because of incorrect assembly instructions from the Seller / manufacturer, this is not regarded as improper use by the Buyer.

21. PROMOTIONS, DISCOUNT CODES AND GIFT VOUCHERS

21.1. The Seller may run promotions, apply discount codes and sell gift vouchers. The conditions of a specific promotion or voucher are provided before purchase and form part of these Terms to the extent that they do not conflict with them.

21.2. When announcing a price reduction, the statutory rules on indicating the prior price are observed.

21.3. The combination of discount codes, their validity period and the categories of Goods to which they apply are stated in the conditions of the specific promotion.

21.4. The conditions for the validity, use, remaining balance and exchange for money of gift vouchers are stated in the specific voucher or in the conditions of its purchase, without prejudice to mandatory statutory requirements.

22. ORGANISATION OF THE SELLER'S ACTIVITIES AND FORCE MAJEURE

22.1. The Seller has the right to engage carriers, manufacturers, storage, installation and other service providers in the performance of the contract, but this does not in itself remove the Seller's obligations to the Consumer.

22.2. The parties are not liable for non-performance of obligations to the extent that it arose because of force majeure circumstances recognised by law. Ordinary supply, logistics or production disruptions are not automatically regarded as force majeure — the specific circumstances and the statutory criteria are assessed.

22.3. If the operation of the online store is disrupted, the Seller may temporarily restrict the acceptance of orders, but this does not remove its obligations under contracts already concluded.

23. PERSONAL DATA AND DIRECT MARKETING

23.1. Buyers' personal data are processed in accordance with the General Data Protection Regulation (EU) 2016/679, the legislation of the Republic of Lithuania and the Furnibay Privacy Policy.

23.2. Personal data necessary to perform an order are processed on the basis of the conclusion and performance of the contract, compliance with legal obligations and other lawful grounds set out in the Privacy Policy.

23.3. Direct marketing messages are sent only where there is a proper legal basis. Where consent is required, it must be freely given and specific and may be withdrawn at any time.

23.4. If Furnibay records telephone calls, the information required by law is provided to the caller before recording begins. Detailed arrangements for call recording and retention are set out in the Privacy Policy.

24. CONDITIONS APPLICABLE TO BUSINESS BUYERS

24.1. The provisions of this section apply to Buyers who are not Consumers. The special consumer contract provisions of the Civil Code intended for Consumers do not apply to Business Buyers.

24.2. Unless otherwise stated in the commercial offer or a separate contract, Furnibay provides a Business Buyer with a 12-month commercial guarantee period for new furniture from the day the Goods are handed over.

24.3. A Business Buyer does not have the Consumer's 14-day right to withdraw from a distance contract without giving a reason.

24.4. A Business Buyer must inspect the Goods on acceptance and inform the Seller as soon as possible of any obvious defects in quantity, configuration or mechanical condition. Hidden defects must be notified within a reasonable period from their discovery.

24.5. Where there is a justified quality defect, the Business Buyer's claims are addressed primarily by repairing or completing the Goods or, where this is impossible or disproportionate, by replacing them, unless otherwise provided in the specific contract or by law.

24.6. Delivery, return, transport, guarantee and liability conditions for Business Buyers may be individually agreed in a commercial offer or a separate contract, which in that case takes precedence over these Terms.

25. COMPLAINTS AND RESOLUTION OF CONSUMER DISPUTES

25.1. A Consumer who considers that their rights have been infringed must first apply to the Seller in writing and clearly state their claim.

25.2. The Seller examines the Consumer's request free of charge and, no later than within 14 calendar days from receipt of the request, provides a detailed reasoned written reply.

25.3. If the Seller does not satisfy the Consumer's claim, satisfies it in part, or fails to reply within 14 days, the Consumer has the right to apply to the body dealing with consumer disputes out of court:

• State Consumer Rights Protection Authority (VVTAT), A. Goštauto g. 12, LT-01108 Vilnius;

• telephone +370 5 262 6760;

• website www.vvtat.lt;

• an electronic request may be submitted through the Consumer Rights Information System www.vtis.lt.

25.4. The European Commission's online consumer dispute resolution (ODR) platform is no longer in use, and therefore no link to it is provided in the Furnibay Terms.

25.5. If the dispute cannot be resolved amicably or out of court, it is resolved in the courts of the Republic of Lithuania in accordance with the jurisdiction laid down by law. The Consumer's right to apply to the court of their place of residence or another competent court cannot be restricted by contractual terms.

26. FINAL PROVISIONS

26.1. The Terms and the purchase–sale contracts are governed by the law of the Republic of Lithuania, without prejudice to the protection afforded to the Consumer by mandatory rules of law.

26.2. Where the commercial offer, order confirmation or written agreement of the parties for a specific order lays down a special condition, it applies together with these Terms. A special condition that would worsen the Consumer's mandatory rights cannot be applied to the Consumer.

26.3. If any provision of the Terms is held invalid or inapplicable, this does not render the other provisions of the Terms invalid.

26.4. The current Terms are published at www.furnibay.com. This version was drawn up on 25 September 2026 and takes effect from its publication on the website.

ANNEX 1. MODEL WITHDRAWAL FORM FOR A DISTANCE CONTRACT

Complete and return this form only if you wish to withdraw from a distance contract. The Consumer may also make any other unequivocal statement of the decision to withdraw from the contract. The completed form or statement is sent by e-mail to info@furnibay.com.

To: UAB "Furnibay", P. Vileišio g. 29-67, LT-10203 Vilnius; e-mail info@furnibay.com

I / we hereby give notice that I / we withdraw from the distance purchase–sale contract for the following Goods:

• Goods / model: ▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁

• Order number: ▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁

• Order date: ▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁

• Date the Goods were received: ▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁

• Consumer's name and surname: ▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁

• Consumer's address: ▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁

• Telephone number / e-mail: ▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁

• Date: ▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁

• Signature (if the form is submitted on paper): ▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁

Note: the right of withdrawal applies only in the cases and to the extent laid down in the Civil Code of the Republic of Lithuania.

ANNEX 2. FURNITURE OPERATION AND CARE RULES

This annex is the furniture operation and care document referred to in clause 20.2 of the Terms. It sets out recommendations to help preserve the appearance and functionality of the Goods. Failure to follow the care recommendations is relevant to the guarantee assessment only to the extent that a causal link can be established between the specific failure and the defect relied upon (clause 20.3 of the Terms).

MAINTENANCE OF GOODS

• The external appearance and functionality of the goods depends on the conditions in which they will be operated for a certain period of time. In order to maintain the external appearance of the goods and their functionality as long as possible and unchanged, it is recommended to follow the rules of operation and maintenance.

• Irregularities in the texture and shade of natural materials (oak, beech, birch, mango wood, black alder, etc.) are not considered a defect in the quality of the goods. When ordering natural solid wood or veneered furniture, uneven wood structure, light cracks, branch structures and color nuances may occur - typical of naturally grown wood. This is not a defect in the quality of the Goods and does not mean a deterioration in the quality of the goods.

• The goods must be used according to their functional purpose. Improper use may cause damage.

• Newly ordered or in-stock items are in their original packaging. After unpacking, it is necessary to check whether all necessary and necessary parts are present. When unpacking and assembling, do not use sharp objects that may damage the product.

• The goods must be collected in the order indicated in the instructions, avoiding careless knocks and scratches, and it is also recommended to cover the floor to avoid scratching or otherwise damaging the goods or the floor.

• It is recommended to remove the protective film (if any) when the goods are fully assembled. Protective film prevents scratches during transport and collection.

• Weather conditions and environmental effects directly affect the condition, appearance, quality and operational characteristics of the goods. In order to avoid rapid aging of the painted surface and deformation of wooden elements, it is necessary to protect it from intense exposure to light, moisture, and temperature. They should also be protected from prolonged exposure to direct sunlight, as the color of some parts may change due to prolonged exposure to intense light.

• It is forbidden to install the internal lighting source closer than 20 cm from the furniture parts, as this can cause the color of the product to change, delamination of plastic or laminate, overdry wooden elements and parts covered with wood veneer.

• It is recommended to maintain a relative humidity of about 40-70% in the room where the goods are operated. Extremely high or extremely low relative humidity should be avoided, as this may lead to deformation of the product elements (swelling, overdrying, delamination) over a certain period of time. In order to avoid such consequences, it is recommended to use an air humidifier and dryer to maintain a normal relative humidity in the room.

• Very high or very low temperatures, as well as a large temperature contrast, can damage the details of the goods quite severely. It should be remembered that the goods are intended to be stored in residential premises where there are no sudden fluctuations in temperature and/or humidity.

• The goods must be protected from exposure to chemically active substances (concentrated alkalis, acids, solvents, etc.). Even short-term exposure to such liquids can cause damage not only to the surfaces and mechanisms of goods, but also to your health.

• Since many cleaners contain concentrated, chemically active substances or abrasive (scrubbing) particles, only special cleaners designed for their care should be used for the maintenance of goods.

• Dirt and moisture should be removed from the surface of the goods with a soft cloth (plush, flannel, etc.) or special wipes for the care of the goods should be used. Do not use rags or cloths with abrasive particles, as this may damage the paint

• To remove dry dirt, gently wipe the product with a dry cloth or a soft bristle brush.

• Furniture should be cleaned in circular motions, without strong pressure. Strong rubbing can damage the surface.

• If the item is wet, do not dry it with a hair dryer, but use paper towels or a dry white cloth.

• It is not recommended to keep uncleaned dirt of any origin from the surface of goods for a long time, as stains that cannot be removed may form.

• Stains are easily removed by cleaning with a clean cloth dampened in water. Wipe the wetted surface thoroughly with a clean, dry cloth.

• Metal surfaces should be cleaned with special cleaning agents that do not contain solid particles and bleaching properties. After cleaning with household chemical cleaning products, wipe the surface with a clean cloth moistened with water and wipe with a dry cloth.

• Clean chrome or stainless steel surfaces only with specially designed cleaning agents. Long-term storage of metal finishes or individual mechanisms and accessories in a humid environment can cause corrosion.

• Natural marble furniture surfaces should be protected from liquids that can be absorbed and stain, if spilled with any liquid - remove immediately.

• The goods must not be pushed, as they can be damaged. Moving goods will prevent possible damage to the floor. The feet of the goods may scratch the floor surface during pushing.

• Do not use the products as a lifting device or as a support or climb on them.

OPERATION AND MAINTENANCE RULES OF UPHOLSTERED FURNITURE

• Before first use on the folding function of the furniture, it is necessary to make sure that all transport protections are removed.

• The furniture may have creases caused by transportation. In this case, manual shaping of furniture parts (armrests, backrests, etc.) is recommended, which will allow you to obtain the required shape of the furniture faster.

• Do not lift the furniture by the armrests. Do not pull the furniture by the headboard, soft back cushions, armrests or back cushions, as this can damage the seams. Carefully lift the entire product from the base.

• After unpacking the furniture, it is not recommended to use it immediately. Leave the furniture to air out.

• The furniture must be placed on a level surface. Place the furniture 5-10 cm from the wall to avoid rubbing or dents.

• During the first three months of use, the foam of the furniture should soften and remain so.

• Do not sit on the armrests, the backrest, or stand or jump on the seat, support or individual spring bars.

• The appearance of differences due to uneven use of the furniture is not a defect of the furniture, i.e. it is recommended to regularly change the seating position and not to sit in the same favorite place.

• When using upholstered furniture with pillows, it is necessary to repeat their shaping by hand depending on the intensity of use of the furniture.

• The natural effects of use include wrinkling of the cover, settling of the seat, stretching of the fabric, artificial or natural leather, looseness, rubbing at the seams, and the shine of the leather. The fabric on the seats may develop slight creases during use - this is a result of stretching and is not a defect in the material.

• Furniture with folding function is not intended for everyday sleeping.

• Do not pull the lifting mechanism only on one side - always pull at the center.

• Unsupervised children are not allowed to unfold and fold the sleep and rest mechanism independently.

• It is recommended to avoid direct contact of the furniture upholstery with human body sweat, animal and vegetable fats, solvents and alcohol-containing liquids, as well as with other chemical agents that may have an adverse effect on the upholstery.

• It is forbidden to put newspapers or magazines on the furniture - the paint can be absorbed and damage the furniture upholstery. Jeans and other clothes, furniture covers (blankets) and things made of dyeing fabric (material) can leave visible stains on the furniture upholstery and not be cleaned.

• Over time, the unevenness of the shade may appear, which is caused by the fading effect of light.

RULES FOR MAINTENANCE AND OPERATION OF BEDS

• Do not stand, jump, hide on individual parts of the bed (eg: sides, headboard, footboard, etc.).

• Taking into account hygiene requirements, it is recommended to replace the slatted base after 10 years.

• It is forbidden to climb into the bed box, put your hands into the lifting mechanism, and let children use the lifting mechanism independently. Care must be taken that the lifting mechanism does not fall.

• When choosing a bed with a lifting mechanism, it is necessary to follow the manufacturer's recommendations for the weight of the bed mattresses. A mattress that is too heavy can prevent proper use of the lift mechanism.

USE AND MAINTENANCE RULES OF FURNITURE WITH NATURAL LEATHER

• Natural dyed leather can often crack and begin to peel over time due to body fat and sweat, which soak into the surface of the furniture leather and slowly begin to dissolve the paint coating.

• Properly performed cleaning will help prevent cracking and peeling of the leather for a longer service life.

• When using furniture, the skin tone and gloss may change, the upholstery may stretch - this is a natural feature.

• Using the furniture may cause skin chafing and shine. Natural leather features and cleaning

• Each piece of leather is different, so differences in color and texture of leather upholstery cannot be avoided. Due to the dyeing technology, there is no guarantee that the color of the sample and the manufactured furniture will match. This applies to both fabrics and artificial and natural leather. The warranty also does not cover unevenness in the texture of the materials.

• The appearance of natural skin depends on the genetics of the animal, its living conditions and nutrition. Each animal's skin has a unique texture and different natural characteristics, such as scarring. The natural signs of the animal's growth are not the flaws of the furniture, but the evidence of its skin as a natural product. Wrinkles, injury scars, insect bites, pigment spots (darker areas) and vein structures are an argument for the genuineness of the animal's natural skin. In order to reveal all the beauty of natural leather, it is processed according to the natural properties of leather.

• In the production of furniture, bull hide is mostly used. One set of furniture requires the selected skins of approximately six animals. Every part of a single animal's body has a different skin texture, such as the folds on the neck and flanks, so naturally, the skin texture of one furniture set will not be the same. No claims can be made about this, because it is precisely because of this diversity, the leather upholstery of exclusive marks is unique, and the different details give the leather an exclusive, original look.

• Nat ural leather has its own characteristic smell, permissible differences in texture and shades. According to the technology, leather of different thickness and hardness can be used for the production of furniture depending on the place where it will be used in the product.

• Upholstered furniture is made using soft materials and cannot be measured accurately. Small deviations in furniture dimensions, unevenness of seams, unevenness of pillows, etc. are inevitable and characteristic of upholstered furniture, so the mentioned deviations are not considered a defect in the production of the furniture.

• For routine cleaning, it is recommended to use a cotton cloth of off-white fabric moistened with water at room temperature. A couple of times a year, leather furniture should be lubricated with a special product intended for leather furniture, to prevent drying and cracking of the leather. Under no circumstances should you use solvents, acetone, alcohol, soap or washing powder when cleaning leather furniture. Use a skin cleansing cream to clean. It should be noted that the skin requires very careful care. Do not wash leather furniture covers or dry them in dryers.

• The edges of the backrest, armrests and seat become worn.

• The seat area becomes worn.

• The material splits, seams appear, holes develop.

• The colour of the synthetic leather changes or fades.

• The top layer thins, softens and separates from the backing.

• The leather substitute is spoiled by stains that are difficult to remove. Synthetic leather furniture that is not cared for looks good for only 2–3 years. This is not caused by poor material quality but by improper care. When furniture is properly cared for, it lasts 7 and sometimes even 10 years.

• When cleaning the furniture, do not pour on large amounts of water or cleaning agents. If you do, the leather substitute and the foam will become soaked and will subsequently deform. Synthetic leather furniture should be wiped with a slightly damp cloth, preferably microfibre or flannel. Once every six months, synthetic leather should be treated with a water-resistance agent.

• Never use aggressive household chemicals, solutions containing chlorine, or products with abrasive particles. If you want maximum cleanliness, choose products designed specifically for leather substitutes and delicate materials.

• Do not use brushes with hard bristles, dishwashing sponges with abrasive surfaces or coarse scouring pads. These can damage artificial leather. Only soft cloths and foam sponges are suitable for cleaning it.

• Avoid the possibility of spilling hot or brightly coloured fizzy drinks. The dyes used in making drinks are usually synthetic, so the stains they leave are difficult to remove from synthetic leather.

OPERATION AND MAINTENANCE RULES FOR FURNITURE MADE OF MDF (WOOD DUST BOARD), WOOD AND PLYWOOD

• Do not place hot and wet items directly on the furniture.

• Shine and polish only after carefully reading the description of the composition of the tools used. Excessive amounts of silicone and distilled petroleum can damage the surface finish.

• It is recommended that the furniture be stored in rooms with a temperature of at least +15ºC to +25ºC and a relative humidity of 45% to 70%.

• Furniture must be placed in ventilated rooms. They cannot be held close to damp walls and heating devices.

• Furniture must be protected from moisture. In case of water contact, wipe immediately with a dry cloth. When furniture parts are in contact with water (or other liquids) for a long time, the panel may deform or the edges may come off.

• It is necessary to protect the furniture from mechanical damage, do not use sharp objects to clean the furniture. It is necessary to protect from chemicals.

• Clean only with a dry, soft cloth or special cloths. When cleaning, do not press or rub in one place.

• If the dirt is difficult to clean, use special cleaners that not only clean, but can also protect, polish, preserve, flavor and have other useful properties.

• It is necessary to use the furniture according to its intended purpose, so as not to damage the structure of the furniture.

LAMINATED WOOD CHIPBOARD MAINTENANCE AND OPERATION RULES

• Laminated chipboard furniture is adversely affected by direct contact with water. The most important attention when looking after furniture made of laminated chipboard (LMDP) must be paid to the edges (edge) of the board, because the water that can enter through them can "blow up" the board itself. When water or other liquid is spilled, it just needs to be wiped off quickly. Water left for a longer period of time can seep through the edges of the panel and deform the surface of the panel.

• Laminated particle board is flammable and should be kept away from direct fire. Do not place the furniture too close to the fireplace or air conditioner vent, as the material may be deformed or the finish of the furniture may be damaged.

RULES FOR MAINTENANCE AND OPERATION OF WOODEN AND NATURAL VENEER TABLES AND TABLES

• When light falls directly on certain parts for a long time, their chromatic characteristics may weaken compared to other parts that have been less affected by light. When changing and/or adding some furniture elements in different periods, the color of the details may differ. This difference in color, which will become less pronounced or disappear after a while, is not a sign of poor quality furniture.

• When moving desks and tables to another location, always pick them out first to avoid damaging the structure and frames.

• The furniture must not be operated with strong point pressure, as this can damage the furniture structure.

• Clean up dirt immediately. It is better to clean with an absorbent material rather than scrubbing. Water that has not been cleaned for a long time will leave white stains on the furniture. Alcohol, perfumes, aftershaves and medications can seriously damage the finish.

• Do not cut directly on the tabletop. Use a cutting board.

• Do not place a heated frying pan, hot pot, iron or other high-temperature objects on the tabletop without a heat-insulating gasket. Use hot dish trays.

• Do not place plastic or rubber items (lamp bases, notebooks, rubber mats, etc.) as some plastics contain ingredients that can damage the finish. Use cloth tablecloths, napkins, and throw covers or covers. Periodically change the location of accessories and accessories on the furniture so that they do not lie in the same place all the time.

• Do not use several types of cleaning products at the same time or immediately in succession.

• The main maintenance tool for wooden furniture is dusting with a clean, soft cloth.

• When placing drinks, houseplants, etc. on wooden furniture, always use the appropriate cloth trays or plates to however, if the liquid gets on the surface of the furniture, stains will appear, and after a longer time, the wood finish may bounce. The surface of wooden furniture is adversely affected by direct sunlight - the wood fades and splits. For these reasons, wooden furniture should be placed away from windows, air conditioners and heaters, which also harm the wood's moisture balance. Table cloths or cork pallets protect your furniture, but don't forget to remove these covers from time to time and check whether there are no unnoticed spilled and absorbed liquid stains or particles that could damage the surface of the furniture.

• If your furniture is not made of synthetic material, but of natural wood, such things as small point branches, wood grooves, variations in the color of each plank, the unevenness of the wood structure are the uniqueness of wooden furniture, and this is what emphasizes the natural beauty of wooden furniture. Solid wood furniture is durable because it can always be renewed.

• The biggest enemies of wooden furniture are extreme heat, extreme cold, sun, moisture, water, and sudden weather changes. It is very important to find a suitable place for them, so that they are not near a heat source or a window. Heat emanating from a heat source (radiator, air conditioner, stove, underfloor heating), direct sunlight can damage the furniture, it can start to crack, change color. Furniture made of natural wood is afraid of heat and water. Therefore, if water is spilled on it, it should be dried immediately, stains may remain.

• Wood, a natural product of nature, has the ability to change its color over time, no matter what finish it is applied to. The color of the wood is not one shade or pattern, each tree is different, grows in different conditions.

• Try to place solid wood furniture as far as possible from radiators, air conditioners or air conditioners, wooden furniture is damaged by temperature fluctuations.

• During the heating season, solid wood furniture can dry out, so it is advisable to humidify the indoor air. If the air humidity is lower than 55%, there is a risk that the furniture will crack. This happens not because of the fault of the manufacturer, but because of incorrect operation. Monitor the humidity at home to minimize fluctuations.

• During the off-season, when the air humidity rises above 70%, wooden furniture attracts moisture from the environment, expands, and moving parts can start to interfere with each other, so the rooms need to be dried.

• Do not store wooden furniture in direct sunlight. The surface of wooden furniture is adversely affected by direct sunlight, the wood fades and splits.

• Change the location of objects, accessories or accessories on wooden furniture so that they do not lie in the same place all the time, even if the furniture fades, bright spots will not remain on it.

• Some plastic or rubber items contain substances that can damage the finish of wooden furniture and stains may appear, so it is better to choose the place of their installation more carefully or use soft covers and napkins.

• Clean up dirt immediately. It is better to clean with a highly absorbent material rather than scrubbing. Water that has not been cleaned for a long time will leave white spots on the furniture. Alcohol, perfumes, aftershaves and medications can seriously damage the surface.

• Do not use several types of cleaning products at once or at the same time.

RULES FOR MAINTENANCE AND OPERATION OF METAL AND GLASS ELEMENTS, GLASS TABLES AND TABLES

• Do not use hard abrasives to clean metal surfaces. Polish the damaged surface immediately to protect the underlying metal layers from corrosion. Clean the dust. Clean chrome or stainless steel surfaces only with specially designed cleaning agents. Long-term storage of metal furniture in a humid environment can cause corrosion. Indoor furniture is not recommended for outdoor use.

• Dust is cleaned from glass furniture elements with a soft dry cloth. Clean only with cleaners from well-known manufacturers, following the instructions on the packaging. Do not spray glass cleaners on other surfaces or frosted glass. Unscrew frosted glassware with the frosted side down. Be careful not to get grease or other dirt on the frosted glass surface - it may leave stains that are difficult to clean.

• The matte (rough) side of the glass surface is covered with a special varnish, so the varnished side of the glass surface should only be washed with ordinary warm +35-40°C water. If one side of the matte (rough) varnished glass surface is smeared in one place, it is necessary to clean the entire glass surface. Be sure to clean only with a cotton cloth or special cloths for glass. When cleaning, do not press or rub in one place. Do not clean frosted glass with glass cleaner. Be careful not to get grease on it, as it may leave stains that are difficult to clean.

CHAIR MAINTENANCE AND OPERATION RULES

• Use the chairs as intended. Do not jump or climb on the chairs, do not use them for climbing.

• Protect the chairs from liquids (juice, coffee, grease, wine, water, etc.), chemicals (acids, alkalis, paints, solvents, etc.) after action. If spilled - clean up immediately. When moving the chairs to another place, do not push them, but carry them. Protect the floor of the room! If you have a scratch-sensitive floor, it is necessary to use protective furniture pads on the legs of the chairs (chairs are not included in the package and must be purchased separately).

• It is important to know that the hard castors of the chairs are intended for soft (carpet) coverings, and the rubber covered castors are intended for hard (parquet, laminate, tiles) floor coverings. 7 A few tips for chair care:

• Try to keep the surface of the chairs dry at all times. It is recommended to clean the surface of the chair details with a dry, soft cloth (flannel, plush, etc.) and to use only cleaning products intended for this purpose, which you can purchase at household chemical stores.

• It is recommended to clean every part of the chair as soon as it has been stained.

• Do not chemically clean the painted metal surface. It is recommended to use cleaning agents specially designed for painted metal surfaces or household cleaning agents that do not contain abrasive particles and bleaching properties (e.g. washing powder).

• Be especially careful not to get aggressive liquids (acids, alkalis, paints, solvents, etc.) on the chairs. These compounds are chemically active and can damage the surface to be cleaned and be dangerous to your health.

• Instructions for cleaning plastic furniture and decoration: Such surfaces must be cleaned with a damp cloth. The surface must be wiped dry. Do not clean with abrasive cloths or cleaners containing abrasive particles. Do not use polishing or polishing products intended for wood.

• Depending on the weight of the chair and the resistance of the floor, not only chairs but also other furniture can damage/scratch the floor. Don't pull the chair away from the table - lift it. Use protective furniture pads on chair legs.

• Maximum recommended loads: it is allowed to place up to 100 kg on the kitchen table, bar stools 100 kg, the weight of items placed on glass coffee tables cannot exceed 0.75 kg/dm2, the maximum permissible load for office chairs is 110 kg, the maximum permissible load for dining chairs for domestic use is -100 kg.

• Maximum recommended loads: up to 100 kg may be placed on a kitchen table, bar stools 100 kg, the weight of items placed on glass coffee tables may not exceed 0.75 kg/dm², the maximum permitted load for office chairs is 110 kg, and for dining chairs in domestic use 100 kg.

• The manufacturer reserves the right to refuse to fulfil an order if the selected material cannot be used for technical reasons. (Applies to fabrics in certain groups.)

• The manufacturer reserves the right to change the dimensions and design of the product without altering its overall commercial appearance, and to make minor dimensional changes of up to 5 cm. If goods are ordered as separate orders, there is a risk of slight differences in dimensions and in the colours of wood or fabric.

• The colours of the furniture and cover materials shown in the catalogue and on our website may differ from the actual colours. Because of the printing technique used, the colours shown in the catalogue may differ from the colours of the furniture and cover materials actually used. We have made every effort to ensure that the colours shown on screen match the products as closely as possible. However, we cannot guarantee their perfect reproduction. Both individual fabric colours and other colours may differ significantly from the actual ones — this is related to the variety of computer equipment and its individual settings, in particular monitor and graphics card settings.

• In addition, the Seller reserves the right to structural and colour differences between the fibres of different materials, and to differences between the fabric sample offered and the material received in production.

• Because of the manual tearing, grinding and forming processes, there may be non-uniform differences between individual furniture elements and the shape of parts. Delicate joints and imperfections are the result of the manual steel-working process and an unavoidable part of it. Manual working makes every furniture element unique. The colour and structure of metal furniture elements may vary depending on the batch and the supplier.

• The manufacturer is not liable for disputes arising from a failure to read the technical information, and the information set out above is not a ground for complaints about the goods.

CARE OF VISCOSE RUGS

• Silk rugs may be cleaned only by dry methods. If a silk rug is dampened during cleaning it may yellow, curl, its structure may be damaged and it may lose strength (damp silk loses 20% of its strength). Cleaning silk rugs must therefore be entrusted only to cleaning professionals.

• Silk rugs must not be cleaned with soap solution (soap dries out silk), nor with products containing active oxygen. Silk fibre can be damaged by both synthetic and natural acids (for example lemon), high temperature and a high pH level (>9).

• Silk rugs are particularly sensitive to direct sunlight. To prevent the rug colours from fading, do not lay the rug in direct sunlight, or cover the windows with curtains or blinds. Turn the rug around from time to time.